Exchange & Refund Policy


 

If for any reason you are not happy with your purchase, you may return your item(s) within 14 days of the date of receipt for a refund less the shipping charges and up to 30 days for an online merchandise credit. Merchandise credits are good for future purchases made on the site and are redeemable for up to one year from the date issued.  Items purchased in the SALE section of our website may be returned for Store Credit. 
All returns must be returned in their original condition (unworn, unwashed, unaltered) in the original box, free of damage and postal labels. All merchandise must be unworn. We can only accept returns that are in the original, resalable condition.  Returns that do not meet this criteria will be deemed non-returnable and will be denied.
As we do not cover the cost for Return Shipping, we will ship your Exchange Request free of charge.   
Please allow 7-10 days from the date we receive your return for processing. We will notify you via email once your return has been processed. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (this typically takes up to and additional 3-5 business days or one billing cycle). Original shipping charges are non-refundable. 

Please follow the instructions on the return form included in your order and return your items to the address listed below. Please include your Order# on the outside of the package.

Lalaliv  Returns
Order # _________
P.O. Box 2776
Seal Beach, CA 90740
 
Non-Returnable Items

The following items are non-returnable.  Refund credit will not be issued for the following:
-All items purchased in SALE section marked as "FINAL SALE" are not eligible for return but can be exchanged.
-Items that have been worn
-Accessories.  
-Gift Cards
-Exchange items


Express Exchanges
FREE SHIPPING ON ALL DOMESTIC EXCHANGE ORDERS*


Since many of our items sell out very fast, we offer express exchanges to ensure we still have your item and size in stock. Simply place a new order for the item you need to exchange and we'll waive the shipping fee. Customers are granted (1) exchange opportunity per order.  Exchange requests are non-returnable.

EXCHANGE VIA EMAIL

Contact Customer Care at lalalivcollection@gmail.com


Please reference your order number and the item that you will be returning.
We will place a new order with free shipping for the item you need exchanged.
Fill out the return form included inside the shipping box of the original item and mark the option for exchange.  
Return the original item within 14 business days from the date of receipt for a refund. 


EXCHANGE VIA WEBSITE

Place a new order online
Contact Customer Care
Please reference your old and new order number
Customer Care will waive the shipping fee on your new order
Fill out the return form included inside the shipping box of the original item and mark the option for exchange.  
Return the original item within 14 business days from the date of receipt for a refund. 

Contact Customer Care
M-F 8:00AM – 5:00PM PST (PacificTime)
Email: info@lalaliv.com
Phone: 323.301.3203

*Free shipping on new exchange orders are eligible for orders shipped via Ground Delivery within the United States, exchanges may be made within 30 days of receipt.